New Phone Support Hours!
Telephone Support Hours: Monday-Sunday (7 days a week) 8am-8pm
Please click on one of the icons below to help get your request or concern to the correct department. This will help save time in addressing your inquiry.
If you can NOT find an icon that is specific towards your request, all “other” questions/requests can be directed here.
Pay Dues
ARC Request
Violations Reporting
Billing/Account Inquiry
Contact Information Update
Closing Statement
Contact Your Board
Document Request
Pool Access Request
Maintenance Requests
Homeowner Portal
How to contact Cedar Management
You can contact support by starting a chat here:
You can contact certain departments by email using the following:
Support@MyCMG.com
– Community Support is here to help you with any of your general inquiries and needs.
ARC@MyCMG.com
– Would you like to plant a tree? Paint your home? Install a fence? Our ARC Team is here to help you with all the exterior updating requests.
Accounting@MyCMG.com
– The Accounting Team can assist you with any of your Accounting concerns.
Closings@MyCMG.com
– If you plan on selling your home soon and need a Condo Questionnaire or Closing Statement completed, please don’t hesitate to contact the Closings Team!
Maintenance@MyCMG.com
– Feel free to request a Community Service by emailing the Maintenance team (Subject to your Community’s Guidelines and Board Approval). You can request directly through this web portal or through Cedar’s main website-and click on homeowner central.
Violations@MyCMG.com
– Would you like to report a violation? Or do you have a question about Community Guidelines? Pursuing Community Excellence is what this team does best!
What is the mailing address for Cedar Management?
All general correspondence should be directed to the below address:
Cedar Management Group
PO Box 26844
Charlotte, NC 28221
Phone: (877) 252-3327
PO Box 26844
Charlotte, NC 28221
Phone: (877) 252-3327
All dues payments should be directed to the below address:
{Association Name}
c/o Cedar Management Group
P.O. Box 621296
Orlando, FL 32862-1296
What is Cedar Management Group's Phone Number?
(877) 252-3327 is the best number to reach Cedar Management Group.
What is my HOA Responsible for?
The HOA typically oversees the following areas:
Maintaining Common Areas: An HOA is responsible for common areas such as green spaces, amenities, or community buildings. They should repair any damages, replace or upgrade systems, and ensure proper aesthetics and safety.
Investigating Complaints: An HOA is also responsible for investigating any complaints made by members. This could include issues with property not being properly maintained, plumbing being backed up, sidewalks being cracked, or water leaking into their home. The Association must determine whether these issues originate from something that is under their jurisdiction or the homeowner’s.
Enforcing Rules: An HOA must also enforce established rules to protect property value and the integrity of the community.
The HOA Governing Documents, located on your HOA Vine, go into exact detail about what is and is not HOA Responsibility.
Where can I find my HOA Governing Documents?
Log into HOA Vine and you will find them in the “Documents” section. HOA Vine is connected to your email address we have on file. If you need to reset your password go to the login page and click “Forgot your password” link at the bottom of the form. If you need to update your email address we have on file please email support@mycmg.com or you can start a live chat session here.
Alternatively, feel free to chat us directly here on our website! Our live chat hours are:
Monday – Thursday 8am – 6:30pm
Friday 8am – 2pm on Friday
How can I change things in my Community?
This is a great blog post on homeowners looking to change things in the community. In summary though, the top two ways to change something in your community are:
1) Run for a position on the Board so that you can better voice your opinion for change.
2) Convince the Community to change the governing documents so that the change you want is allowed.